You Asked. We Answered.
Everything You Need to Know
How can I contact Nyocu?
How can I contact Nyocu?
info.nyoca@gmail.com. We respond within 24 hours.
Do you ship worldwide?
Do you ship worldwide?
Yes. Every order ships from our US facility.
Can I change or cancel my order?
Can I change or cancel my order?
Within 12 hours of placing it, yes. After that, the order is in fulfillment. You can return it for a full refund once it arrives.
What payment methods do you accept?
What payment methods do you accept?
Visa, Mastercard, AMEX, PayPal.
When will my order be processed?
When will my order be processed?
1 to 3 business days, Monday through Friday. Allow extra time during holidays.
How long will shipping take?
How long will shipping take?
2 to 4 weeks depending on your location.
What if I don't receive my order?
What if I don't receive my order?
Full refund if your package hasn't arrived within 30 days. No questions.
How do I return my Nyocu?
How do I return my Nyocu?
Email info.nyoca@gmail.com with your order number.
What if my device arrives damaged or defective?
What if my device arrives damaged or defective?
Email us with your order number, photos, and a brief description. We handle it immediately.
When will I receive my refund?
When will I receive my refund?
Refunds go back to your original payment method. Banks typically post the credit within 7 to 10 business days.